Mortgage Systems & Tech, Mortgage Trainings, Random Stuff


The CRM + AI Combo You’ve Been Waiting For as a Mortgage Broker

John Jurkovich (The Broker Builder)
May 1, 2025

Some CRMs overpromise. Most underdeliver. And almost none of them were built by actual mortgage pros who lived the pain of trying to juggle a pipeline, chase leads, manage agents, and close loans.

That’s exactly what makes LoanOfficer.ai different—and why I brought on Jared Hart, the founder, for this episode of The CEO1440 Show.

Jared isn’t just a tech guy. He’s a former loan officer and mortgage company owner who’s been in the business since 2001. He built his CRM out of necessity, scaled it quietly behind the scenes, and is now bringing it to the market—fully rebuilt with AI at its core.

And I’ll be honest—I get pitched on “AI CRMs” constantly. Most of them are smoke and mirrors. This one? It actually works.

From FHA Mailers to Full-Blown AI CRM

Jared started his career as a processor back in 2001. Not long after, he jumped into origination and eventually built his own mortgage company. He was running a tight four-person shop—until he relocated and had to run it solo.

That’s when he realized: the tools he had just weren’t cutting it.

He wanted:

  • Faster inbound lead management

  • Automated quoting and proposal generation

  • Better follow-up (especially on FHA streamlines and refi leads)

  • And a system that could do more, with less input

Instead of duct-taping a bunch of tools together, he built something. Then he rebuilt it. And now, after layering in OpenAI and custom mortgage-trained assistants, he’s launched LoanOfficer.ai for the public.

What Makes LoanOfficer.ai Different?

Here’s what stood out right away:

  • It’s not a white-labeled GoHighLevel platform

  • It’s not just automation—it’s true AI, trained for mortgage

  • It was built by a loan officer, for loan officers

Most CRMs either manage your data or manage your leads. Very few handle both well. LoanOfficer.ai brings them together—and gives the AI enough context to behave like a real assistant.

We’re talking:

  • Multi-channel follow-up (text, email, calls)

  • AI that writes (and learns from) your replies

  • Lead re-engagement campaigns

  • Real-time language translation

  • Appointment booking with built-in availability settings

  • Direct integration with LOS systems like LendingPad and Arrive

If that sounds like a lot—it is. But somehow, it’s not overwhelming.

It’s Built to Be Easy, Even If You’re Not Tech-Savvy

Let’s say you’ve got a list of 500 old Zillow leads just collecting dust.

With LoanOfficer.ai, here’s what you do:

  1. Bulk upload the list (the AI auto-maps the fields)

  2. Tell it your goal (e.g. “Book appointments to prequalify Zillow leads”)

  3. It builds a 30, 60, or 90-day campaign using your tone and intent

  4. You hit go

That’s it.

No Zapier. No third-party apps. No copy/paste nightmares. Their team even handles your A2P registration so you’re text-message compliant from day one.

“You could have it running in an hour. And yes, it’ll message, follow up, and book appointments—for as long as you want it to.”

 

 

It’s Not Just Lead Nurture—It’s Full-Funnel Support

One of the coolest things? LoanOfficer.ai doesn’t stop once a lead becomes a loan.

If you’re integrated with your LOS, it’ll:

  • Update borrowers and agents automatically as loan statuses change

  • Communicate with listing agents on purchases

  • Fire off custom follow-up requests after clear to close

  • Continue nurturing past clients and requesting reviews

The AI actually knows who’s involved in the transaction—escrow officers, listing agents, buyer’s agents—and can personalize messages to each one based on the status of the deal.

Jared also mentioned they’re working on a second layer of AI interaction that will allow you to simply “tell” the system what you want to do (e.g. “Send a re-engagement campaign to my Zillow leads”) and it’ll walk you through the setup.

It Learns as You Go—Seriously

Not only does LoanOfficer.ai handle the basics—it gets smarter the more you use it.

  • Adjust a message? It remembers your style.

  • Change a guideline (e.g. you only do FHA with 620+)? It locks it in.

  • Teach it your DSCR overlays? It’ll pitch your program the next time a prospect asks.

One user even had the AI speak “casually and friendly with no corporate jargon”—and it nailed the tone.

It’s like a digital assistant that actually evolves with you. And unlike most CRMs, this one doesn’t require you to be a systems engineer to make it work.

More Than Automation: Actual Sales Enablement

This platform doesn’t just manage your leads—it helps you close them.

It includes:

  • Built-in quoting calculators (refi, purchase, side-by-sides)

  • Daily rate notifications to agents using Freddie Mac’s live feed

  • Instant campaign creation for price-triggered refinance opportunities

  • AI-written, user-approved messaging with real-time suggested replies

In other words, this isn’t just a drip campaign tool. It’s a revenue engine.

“It’s not trying to replace a loan officer—it’s trying to act like a perfect one, one that never forgets to follow up, sends better messages, and stays in front of the people that matter.”

Who This Is For (and Who It’s Not)

If you’re:

  • A loan officer managing a lot of leads

  • Someone who’s overwhelmed with CRM complexity

  • A broker looking for more automation

  • Sick of building campaigns from scratch

  • Or just trying to convert more without working 14-hour days…

This might be the best tool you haven’t tried.

But if you’re:

  • Not ready to let AI touch any part of your process

  • Afraid of learning something new

  • Still manually logging every loan milestone…

This might not be for you—yet.

Want to See LoanOfficer.ai in Action?

You can book a demo or learn more at loanofficer.ai.

They’re adding users quickly but still keeping things personal. The onboarding is hands-on. The integrations are done for you. And the tool is growing fast—with Jared’s team constantly adding new features based on actual user feedback.

You can also find Jared on LinkedIn. Ask questions. Watch the demo. Kick the tires.

But don’t wait too long—AI is moving fast, and the people adopting it today are going to be way ahead of the curve by the time you catch up.

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John Jurkovich (The Broker Builder)

My name is John Jurkovich aka "The Mortgage Broker Builder". I've been building mortgage companies and running sales teams for the last 3+ Decades. I recently decided it was time to take my knowledge and experience to the world of Bankers And Brokers so we can grow the future of the mini broker!

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